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Shipping Policy

Shipping Policy
We are committed to delivering your services, project updates, or digital deliverables in a timely, transparent, and reliable manner. This Shipping Policy explains how and when you can expect delivery after engaging with us.

1. Delivery Scope

Depending on the service or project you choose, “shipping” refers to the delivery of:

  • Digital assets (design files, reports, creatives, or documents)
  • Project updates and milestones
  • Final project deliverables
  • Service-related outputs (as agreed during onboarding)

We do not ship physical products unless specifically mentioned in your service agreement.

2. Processing Time

Once your order, inquiry, or project is confirmed:

  • Initial response: within 24–48 hours
  • Project kickoff: 1–3 business days
  • Milestone updates: shared as per agreed project timeline

We ensure every project starts with a clear roadmap so you always know what to expect.

3. Delivery Timeline

Delivery time depends on the scope and complexity of your project.

Typical timelines include:

  • Small tasks or revisions: 2–5 business days
  • Standard projects: 5–10 business days
  • Large or custom projects: 2–4 weeks or as agreed

Exact timelines will always be confirmed before work begins.

4. Delivery Method

All deliverables are shared through secure and reliable channels such as:

  • Email delivery
  • Cloud storage links (Google Drive, Dropbox, etc.)
  • Project management tools (if applicable)
  • Direct website download links (if enabled)

You will always receive clear instructions to access your files or updates.

5. Delays & Dependencies

While we aim to deliver on time, certain factors may affect timelines:

  • Delay in client feedback or approvals
  • Additional revisions beyond agreed scope
  • Technical issues or third-party service delays
  • Changes in project requirements

We always communicate proactively if any delay occurs.

6. Order Tracking / Progress Updates

We believe transparency builds trust.

You may receive:

  • Regular project status updates
  • Milestone completion notifications
  • Delivery confirmation once work is completed

For service-based work, real-time tracking may not apply, but we ensure consistent communication throughout the process.

7. Revisions & Final Delivery

Depending on your service package:

  • Revisions may be included before final delivery
  • Final files are shared only after approval
  • Additional revisions beyond scope may be chargeable

We ensure the final output meets your expectations before closing the project.

8. No Physical Shipping

Unless explicitly stated in your agreement, we do not ship physical items.

All deliveries are digital or service-based in nature.

9. Lost or Missing Deliverables

If you have not received your delivery within the expected timeframe: Please check your spam/junk folder Contact us directly for immediate assistance We will re-send or resolve the issue as quickly as possible.

10. Contact for Delivery Support

If you have any questions about this Privacy Policy or your data, you can contact us:

Email : jeremyjocc@gmail.com
Website Contact : Click here to contact Us
Support Response Time : Within 24–48 hours